Privacy Policy
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At Wisdom of Ages, LLC (“we,” “our,” or “us”), your privacy is extremely important to us. This Privacy Policy explains how we protect, use, and safeguard your personal information, including Protected Health Information (PHI), in accordance with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA). By using our website, services, or submitting information through our contact forms, you consent to the terms of this Privacy Policy.
1. HIPAA Compliance
We are committed to maintaining the confidentiality, integrity, and security of your Protected Health Information (PHI) in accordance with HIPAA and all applicable federal and state privacy laws. We follow administrative, physical, and technical safeguards to ensure your health information is secure when:
- Scheduling appointments
- Communicating through our EMR platform
- Sending or receiving lab results
- Managing treatment plans
- Processing payments
- Providing telehealth services
Only authorized personnel have access to PHI, and all staff are trained on HIPAA compliance.
2. Information We Collect
We may collect:
A. Personal Information
- Name
- Email address
- Phone number
- Date of birth (if provided)
- Address (if provided)
- Insurance or payment details (if applicable)
B. Protected Health Information (PHI)
When you engage in clinical services, we may collect:
- Medical history
- Symptoms and health concerns
- Lab results
- Treatment notes
- Medication information
- Communications with your provider
C. Website & Technical Information
- IP address
- Browser type
- Cookies
- Device information
- Pages visited
This data helps us improve the website experience and ensure security.
3. How We Use Your Information
We use your information to:
- Schedule and confirm appointments
- Communicate with you regarding care
- Provide telehealth and clinical services
- Process payments
- Share information with labs or pharmacies involved in your care
- Respond to questions or requests
- Improve website performance
- Maintain compliance with legal or regulatory requirements
Your information is never sold, rented, or disclosed for marketing without your permission.
4. Telehealth and Electronic Communication
We use secure, HIPAA-compliant platforms (including Optimantra) for:
- Virtual appointments
- Messaging
- Document sharing
- Lab ordering
- Treatment planning
Emails or contact forms submitted through the website should not include sensitive health details, as general email may not be encrypted.
For private communication, we direct patients to our secure patient portal.
5. Sharing Your Information
We may share information only when necessary and permitted by law, including:
✔ With laboratories
—for ordering tests and receiving results
✔ With pharmacies
—for processing prescriptions as authorized by you
✔ With payment processors
—to complete authorized transactions
✔ With healthcare providers
—who participate in your care
✔ When required by law
—for public health reporting or subpoenas
We do not share information with any third party for advertising or commercial purposes.
6. Data Security Measures
We take strict precautions to safeguard your information, including:
- Encrypted storage systems
- HIPAA-compliant EMR platform
- Access controls and staff authentication
- Staff HIPAA training
- Secure transmission of PHI
- Routine system monitoring
While no system is 100% secure, we follow industry best practices to minimize risk.
7. Your Rights Under HIPAA
You have the right to:
- Access your medical records
- Request corrections to your health information
- Request restrictions on how your information is used
- Receive a list of disclosures
- Request confidential communications
- File a complaint if you believe your privacy has been violated
To exercise these rights, contact us at:
kaylee@wisdom-of-ages.com
(814) 322-8801
8. Cookies and Website Analytics
Our website may use cookies and analytics tools to:
- Improve site performance
- Understand user behavior
- Enhance user experience